Therapy Pro, Adaptability Therapy, Tashacare and Avina have joined together from 22 June.
We're excited to step into this next chapter, and most importantly, to continue doing so with you.
Coming together as Avina means continuing the high standards of care our communities expect — one organisation, built on the trust our teams have earned over many years.
If you’re a client of our legacy brands, welcome. Your appointments, your goals and your clinical records all carry forward. You don’t need to do anything — if there’s ever something we need from you, your therapist or team will walk you through it personally.
We remain dedicated to providing high-quality allied health services across New South Wales, Queensland, Victoria and South Australia — bringing the services you know and trust together under one name.
If you're an existing client, here's what you might notice.
Coming together as one team brings a handful of small, practical changes. Here’s what to look out for if you are a client coming from Tashacare, Therapy Pro or Adaptability Therapy.
Avina branding. You’ll see the Avina name on your appointment notifications, texts and invoices.
One website. We’ve moved to avinatherapy.com.au. If you visit a legacy brand website, you’ll be automatically redirected.
A new booking system. You may receive separate notifications as we move appointments across to our new system. Please bear with us if things move a little more slowly than usual over the next couple of weeks.
Updated invoices. Invoices will show the Avina name and updated bank details — please use the new account number going forward. Any change to provider details will be shown clearly on your Avina invoices.
Travel billing. Travel continues to follow the NDIS Pricing Arrangements. For NDIS-funded clients, this covers the actual time our team spend travelling to and from your appointment, up to the NDIA maximum — usually up to 30 minutes each way in metro areas and 60 minutes each way in regional areas.
Have Questions?
Client FAQ
Is my therapist changing?
For most clients, your therapist stays the same. If there is any change to your therapist, your current therapist or an Avina staff member will reach out to you directly.
Do I need to do anything?
For most clients, no — there’s nothing you need to do. If there is anything we need from you, your therapist or our team will walk you through it personally.
Does this affect my NDIS plan or funding?
No. This change has no impact on your NDIS plan, your funding, or how your supports are delivered. Claims will continue to be processed as normal.
Is my service agreement changing?
Your current service agreement continues as it is, and the terms and conditions of your agreement are not changing. There’s nothing you need to sign or do right now.
Will my billing or invoices change?
Your invoices will carry the Avina name going forward. There will also be a small change to how travel is billed, as we are aligning this across the group to NDIS Pricing Arrangements and Price Limits. In practice, this means:
- Travel costs like tolls and parking will be automatically itemised on your invoices
- Return travel costs (to and from your location) may be charged, subject to NDIS time caps
- Where a therapist visits multiple clients in the same area, travel costs are shared fairly between them
Your therapist can walk you through what this means for you.
What if I don’t want to continue?
That’s absolutely your right, and we respect that. If you’d prefer not to continue, please let your therapist or our team know and we’ll support you in finding an alternative arrangement. You can always change your mind later.
What if I want to think about it?
Take your time. There’s no pressure and no deadline. Your care continues as normal while you decide, and your therapist is here if you want to talk it through.
Why is this happening?
Bringing our local teams together under one name lets us share knowledge and resources more effectively — while keeping the personalised care you know and trust. You stay connected to the right care in your community.
Will the website or phone number change?
The website will move to avinatherapy.com.au on 22 June. If you visit the old website address from then onwards, you’ll be automatically redirected. Phone numbers and email contacts may also update — we’ll let you know before anything changes.
Are my records safe?
Yes. Your history, progress notes, and all clinical records remain safe and intact. Nothing is lost or shared differently.
I got an email about this — is it real?
Is this safe? Are my details protected?
Yes. The same privacy obligations apply under Avina as they do now. Your information is protected under the Privacy Act and the NDIS Quality and Safeguards framework. Nothing about how your data is handled changes.
Will I have to re-explain my history to someone new?
No. Your therapist already knows your situation and your goals. That relationship and all your clinical records carry forward into Avina.
Does my support coordinator or plan manager need to know?
We’re contacting referrers and support coordinators directly to let them know. You don’t need to tell them — but you’re welcome to.
Can I still choose my own provider?
Yes — always. Choice and control are central to the NDIS and to how we work. You are always free to choose the provider that feels right for you.
Referrer FAQ
Why is this happening?
Bringing our local teams together under one name allows us to share knowledge and resources more effectively, while keeping the personalised, client-centred care you’ve come to expect when you refer to us.
Does this affect the clients I’ve referred?
No. Most clients will continue to see the same therapist, receive the same services, and work toward the same goals. The only visible changes are the name on emails, invoices, and our website.
Do I need to update anything in my systems?
No. If applicable, we’ll send you updated details before the change goes live on 22 June. Your existing referral pathways and contacts remain the same until then.
How do I refer going forward?
The same way you do now. Your current referral pathways and contacts are unchanged during the transition. After 22 June, referrals will go through the Avina website. We’ll send you the updated referral form link before then.
Will my clients be told about this?
Yes. We’re contacting all clients directly by email and through their therapist. You don’t need to communicate this to your clients — but if they ask you about it, you can reassure them that their care isn’t changing.
What if one of my clients has concerns or wants to leave?
Will the services or disciplines available change?
No. All current disciplines — psychology, occupational therapy, speech pathology, positive behaviour support, social work, and physiotherapy — continue under Avina.
Will there be any disruption to appointments or care delivery?
No. Appointments, scheduling, and care delivery continue as normal throughout the transition.
Will claims processing be affected?
No. There is no interruption to how claims are submitted or processed. If you’re a plan manager, invoices will simply carry the Avina name going forward.
Are my clients’ service agreements changing?
Client service agreements remain as they are, and the terms and conditions of those agreements are largely unchanged. There is one practical change: a consistent travel billing approach is being adopted across the group, in line with NDIS Pricing Arrangements and Price Limits. Tashacare clients will receive a consent letter as part of the transition – we’re managing this directly with each client.
Who do I contact if I have questions?
Your existing contacts within each business remain the same. For general questions about the transition, you can reach us at clientcare@avinatherapy.com.au
